All names have been changed to protect the inner-sense. Goodbye.
HONEY: Yes. Ok then. That'll be fine.
> YOU ARE NOW CONNECTED.
JAMES: Hi. How can I help you?
HONEY: Broadband slow.
JAMES: Which package are you with?
HONEY: Broadband. Fix pls.
JAMES: Do you have fibre?
HONEY: Yes. Fibrayre. Pls. U fix this. Come on now.
JAMES: Fibre Infinity?
JAMES: What is your postcode and name please?
HONEY: U fix this pls?
JAMES: I need to check your account. Could you give me your postcode and account number please?
HONEY: Yes, Fibrayre. It is FIBRAYRE 59(B).
HONEY: Fibrayre? Where you gone? Come on. Fix, pls.
JAMES: I'm not totally sure -
HONEY: My broadband so so slow. Can u fix pls?
JAMES: Can you describe the problem?
HONEY: Is slow. Like pruppis. Is so so lazy.
JAMES: What is your number? We might be able to fix this over the phone.
HONEY: On phone, Fibrayre? Why on phone now come on?
JAMES: Is it ok to call you?
HONEY: Hi. I am so sorry. My son got onto the computer and thought he'd be a joker.
JAMES: No problem.
HONEY: I'm really sorry if he's wasted your time.
JAMES: It's fine. Is there actually an issue you need help with?
HONEY: Yes. Fibrayre is slow like pruppis. U fix pls? Y U no fix dis? C'mon, baby.
> YOU HAVE BEEN DISCONNECTED FROM THE CHAT SESSION